Broadly, the Department of Homeland Security (DHS) has included as "essential" all the roles workers in the water treatment industry play in delivering clean, safe water – from manufacturing through the entire chain of distribution to delivery and installation, including technical professionals, service providers, product installers, repair and parts replacement workers and supporting operations workers.
Due to these roles in safeguarding America’s drinking and processing water to households, businesses, industrial operations, hospitals, bottled water providers, pharmaceutical and other critical manufacturing, groceries, in-home food services, nursing homes and manufacturing – water treatment industry workers are squarely within this guidance.
DHS’s guidance urges those workers to commit to the maintenance and continuation of our nation’s infrastructure supporting water, the life sustaining resource. Our water industry businesses should remain open and operational and our water industry workers should commit to this critical work as you are able – following all CDC guidance on safe practices, social distancing and awareness.
Complete Water Systems Covid-19 Update:
As a valued Customer, and in the wake of the recent changes in protocols and event/group cancellations around the country, we want to let you know that we are taking all necessary precautions to ensure your health and safety as we continue to operate.
First, we will not be closing our servicing or sales departments (unless mandated by law). We understand the importance for our customers to have clean safe drinking water and whole home water filtration for both physical and mental well being.
Second, we will implement the following strategies within our company:
From time to time our technicians may as an overabundance of precautions choose to wear masks, booties and latex gloves while in your home.
We will not allow any employee to work or have any contact with our customers or other staff for any reason if we have any reason to believe they may have been in contact with some form of exposure.
We also ask our customers to notify our office if for any reason they or someone in their home is in self-quarantined or if you have had any possible exposure to inform us so we can work with you to reschedule a better time.
We are working with our warehouses and suppliers and have confirmed and will continue to make sure their internal process for not only protecting their staff but also ensuring that they are utilizing best practices in make sure shipments are safe and deliveries are sanitized and wiped down.
We are continuously speaking with suppliers and manufacturers and monitoring potential supply chain interruptions. We have already experienced some delays and availability for some products. We will continue to monitor and provide updates on our website.
Third, as a Family Owned business our State and Community is important to us. We will not be raising pricing or trying to take advantage of our neighbors during this unfortunate time. In fact we will be lowering our pricing on systems and service the best we possibly can.
There has never been a more important time to consider a drinking water system in your home. A reverse osmosis system can provide you and your family an unlimited amount a healthy great tasting cooking and drinking water.
Our Family wants to thank you for your continued support, and we are confident that we all will weather this crisis.